I was charged but my survey is not showing my shipping fees.
As of May 10th, we have begun the processing of all remaining preorders, purchased add-ons, and collecting of the shipping fees for all rewards. To our understanding, the shipping fees are not properly displaying on survey confirmations despite us adding them.
If your survey confirmation shows “Shipping will be added and charged later.” next to “Shipping Total”, but you were charged and did NOT have additional purchase items added to your order: you were charged for your shipping fees, and are now secured to receive your rewards!
If your survey confirmation shows “Shipping will be added and charged later.” next to “Shipping Total”, and you were charged for your additional purchase items and excess: The ‘excess’ amount was your shipping fees, and are now paid. You are now secured to receive your rewards!
We apologize for the confusion, and will be happy to help assist you further if you need! Just reach out to us or contact our customer service assistant, Ashley, at [email protected] ! Be sure to include your backer number or email so we can assist you as quickly as possible! :)
Last updated: May 10, 2024 13:55
What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: May 13, 2022 09:05
What does it mean to back a project (pledge)?
When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.
Last updated: May 13, 2022 09:05
How do I pledge?
In order to pledge, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.
Last updated: May 13, 2022 09:10
How do I choose my language version?
You will be able to choose the language version in the Pledge Manager after the campaign ends.
Last updated: May 13, 2022 09:10
How can I add on to my pledge?
You can add items listed in the Add-ons section to your pledge individually at check out.
Last updated: May 13, 2022 09:10
I do not know where I'll be living next year when the shipping begins. If I move, can I change my address?
Don’t worry, there will be an option for changing your address in the Pledge Manager once the campaign has finished.
Last updated: May 13, 2022 09:10
Will I be able to add something to my order after the campaign ends?
Yes, once the Pledge Manager opens you will be able to add to your order any products you want.
Last updated: May 13, 2022 09:10
When will I get my pre-order?
All items for the UNICO: AWAKENING campaigns are set to ship in April 2023. Please note that this is an estimate, as you’re pre-ordering the product and production delays could arise.
Last updated: May 13, 2022 09:10
Current Estimated Shipping Date: July 2024
We have updated the estimated fulfillment date to what we hope to be the final concrete timeframe! Thank you all for your tremendous patience. We have begun to process payment methods for shipping feees & remaining purchase add-ons! We are anticipating to begin fulfillment by August 1st! Please allow our team time to get everyones orders out!
Last Updated At: 07/25/24 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.